Please read these terms and conditions along with our privacy policy before ordering through our website or apps.

1. THE COMPANY

COMPANY DETAILS

Snappy Shopper Ltd is a company registered in Scotland with registered company number is SC583375. Our registered office and trading address is 3rd Floor Dundee One, River Court, 5 West Victoria Dock Road, Dundee, Scotland, DD1 3JT. Our vat number is GB 296397931

OUR CONTACT DETAILS

You may contact us by telephone on 0333 900 1250 or using our contact form https://www.snappyshopper.co.uk/contact .For any issues with your order please initially contact the store you ordered from, contact details are provided in your order confirmation email.

2. ORDERS

YOUR ORDER

We, Snappy Shopper, provide a method for you to place an order with your local convenience store.

Your agreement is with Snappy Shopper, how ever the delivery will be made from the stores that we partner with.

By ordering via Snappy Shopper, you are indicating that you understand and agree to these terms.

YOUR STATUS

By placing an order through our website or app you warrant that you are legally capable of entering into a binding contract with us and that you are at least 18 years old.

ALLERGY INFORMATION

If you suffer allergies you agree to always check the label of purchased items.

ORDERS CONTAINING ALCOHOL, TOBACCO OR OTHER AGE RESTRICTED ITEMS

It is an offence for any person under the age of 18 to buy, or attempt to buy, alcohol, or for any person to buy, or attempt to buy, alcohol, tobacco or other smoking products on behalf of any person who is under the age of 18.

When ordering alcohol, tobacco or other age restricted products you warrant that you are at least 18 years old.

We reserve the right to refuse delivery/collection in accordance with our regulatory requirements and ethical policy in particular:

We will not provide delivery or allow collection if you are unable to provide ID and you look under 25

We will not provide delivery or allow collection to any person who is, or appears to be, under the influence of either alcohol or drugs

We will not provide delivery or allow collection to any person if that person is, or appears to be, purchasing on behalf of someone who is under the age of 18

DELIVERY/COLLECTION TIMES

All delivery or collection times are estimates only, we do not guarantee that that the order will be delivered or ready for collection by the quoted time.

REJECTED/ACCEPTED ORDERS

When you place an order through Snappy Shopper, we will send your order to the relevant store. On receipt of your order the store will either accept or reject your order. Although almost all orders will be accepted, there may be times where a store is unavailable to fulfil your order and the order will be rejected. This may be because items are out of stock or the stores unable to make a delivery at that time.

When an order is rejected you will receive a notification by email. Any payment made will be voided. For most banks this will show on your statement within 24 hours, how ever some banks will take up to 10 days to refund the transaction.

SUBSTITUTIONS/OUT OF STOCK ITEMS

Stores will always endeavour to provide you with the products you ordered, where a product is no longer in stock stores may choose to substitute that product with an alternative. Where an alternative is cheaper than the original product you will be refunded the difference. Where an alternative is more expensive there will be no extra cost.

Any substitutions made will be highlighted on the receipt, please check your receipt on delivery / collection and confirm you are happy with the substituted items.

If you are unhappy with any of the items they can be returned to the driver and you will receive a refund for those items.

CHANGES AND CANCELLATIONS

After an order is placed with Snappy Shopper, stores are not obligated to accept amendments or cancel the order. However, most will be willing to do so as long as the order has not already left their premises. If you need to amend your order please contact us.

COMPLAINTS & SUPPORT

If your order has not been to your satisfaction or you have any other queries regarding your order please contact us here

PRICE MARKED PRODUCTS/PRICING

The price of the item(s) you order will be the price on the Snappy Shopper site/app at the time you place your order or amend your order. If a new price or promotion is in place after you have placed your order for example, a multi-buy offer or price reduction which may be advertised on the packaging of goods you have ordered, these prices and promotions will not be applied to your order.

FAILED DELIVERY

When a merchant (store) has attempted delivery within the time frame requested by the customer and cannot complete the delivery / order, the merchant (store) / driver will attempt to contact the customer (at least once) using the contact number provided when ordering. If contact cannot be made, the merchant (store) has discretion as to whether additional order charges or temperature sensitive products will be refunded.

4. COUPON/VOUCHER CODES

All coupon/voucher codes are applied to the value of the order being placed, or delivery fee if stated and are subject to our general terms and conditions.

The coupon/voucher code must be entered in to the Voucher Code field on the checkout page and applied for the discount to be deducted from the order.

Unless stated discounts cannot be combined and only one offer can be applied to any order. Snappy Shopper has the right to exclude certain products or categories from discounts.

Many coupons are only valid for new customers or once per household, attempting to circumvent these restrictions may result in your order being rejected.

Coupon/voucher codes can be amended or withdrawn at any time.

5. COMPETITIONS

Snappy Shopper will run competitions on social media and our website or apps. These conditions apply to those competitions.

Competitions are open to residents of the UK aged 18 or over, except employees of Snappy Shopper, their friends and family or employees of stores listed on our platform.

Some competitions are run in specific geographic areas of the UK. If you enter a competition that is in a specific area that you do not live in, we will unable to deliver the prize to you.

Any competitions where a cost to the entrant may be subjected, a free alternative can be redeemed via emailing: Marketing@SnappyShopper.co.uk with the subject header: FREE COMPETITION ENTRY.

All data collected as part of a Snappy Shopper competition will be processed in accordance with applicable UK data protection and as set out in privacy policy.

Prizes may be delivered to winners direct from our suppliers, in case those items are no longer in stock we will provide the winner with a prize of equivalent value of our choice. If a prize is unable to be delivered or collected, Snappy Shopper reserves the right to select an alternative winner or re-distribute the prize in a future competition or prize draw. Snappy Shopper has no responsibility to anyone who has not collected the prize and no compensation will be due.

By entering a competition, you are deemed to have accepted these terms and conditions.

6. SERVICE CHARGE

As part of the transaction, you will be charged a small service charge for the use of our service. There will be no partial refunds for this service charge in the event some items are unavailable or not accepted. In the event your order is cancelled or refunded in its entirety the service charge will also be refunded.

7. LIABILITY

Our terms and conditions do not exclude or limits our liability for death or personal injury arising from our negligence, our liability for fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law.

We will under no circumstances be liable to you for any loss of profit, sales or other business revenue, loss of goodwill, anticipated saving, or any other consequential loss.

Our maximum liability is the value of your order.

8. PRIVACY POLICY

Our privacy policy is available at https://www.snappyshopper.co.uk/privacy-policy

OTHER NOTES

SNAP12 PROMOTION

£12 off a £15 spend
New Customers only
Expires 31/05/2024
Excludes tobacco & vapes (all regions)
Excludes alcohol (Scotland & Wales)
Excludes baby formula / Milk
Delivery Orders Only
Minimum store spend may apply.
Discount Excludes Fee's & Charges
Apply code at Checkout

£1 ESSENTIALS PROMOTION

Available at participating stores
Offer valid from 22.04 - 26.04.24, based on availability
Offer subject to change or termination at any time
Minimum spend + delivery fee may apply
Delivery Orders Only

FREE DELIVERY OVER £40

Spend £40 to qualify for free delivery
service fees still applicable
limited time offer, subject to change
only available at select stores

BLACKFRI50 PROMOTION

50% off a £15 spend
Max discount £10
New Customers only
Expires 26/11/2023
Excludes tobacco & vapes (all regions)
Excludes alcohol (Scotland & Wales)
Excludes baby formula / Milk
Delivery Orders Only
Minimum store spend may apply.
Discount Excludes Fee's & Charges
Apply code at Checkout

RETURN5 COUPON CODE

Offer is only available to customers who have not made a purchase in the past 90 days
£5 Off your next order
minimum spend of £10
Excludes alcohol, and tobacco in Scotland and Wales
Excludes gambling/lottery products in Scotland, England and Wales
Excludes infant products such as baby milk and formula in Scotland, England and Wales
This offer is limited to 600 redemptions
Offer Expires Wednesday the 30th of November 2023 or when all coupons have been redeemed
Snappy Shopper reserves the right to withdraw this offer at any stage.
Delivery Orders Only

BLACKFRI5 COUPON CODE

Offer is only available to customers who have not made a purchase in the past 90 days
£5 Off your next order
minimum spend of £10
Excludes alcohol, and tobacco in Scotland and Wales
Excludes gambling/lottery products in Scotland, England and Wales
Excludes infant products such as baby milk and formula in Scotland, England and Wales
This offer is limited to 600 redemptions
Offer Expires Sunday the 26th of November 2023 or when all coupons have been redeemed
Snappy Shopper reserves the right to withdraw this offer at any stage.
Delivery Orders Only

SNAPPY DAYS MONTH 8 - Win £500 in Snappy credit (4th - 24th March)

Entry to the competition is by completing an order on the Snappy platform which contains any of the following products:

KP Original Salted Peanuts 65g

Heineken Lager 650ml

Maltesers Bunny 29g

Lucozade Energy Orange 900ml

Irn-Bru 2l

Pedigree Schmackos 12 pack mixed 86g

Hovis Tasty Wholemeal Medium 800g

Entry open 4th - 24th March 2024 inclusive. Qualifying entries received outside of these dates will not be considered.
The order must be successfully completed (delivered or collected) and paid for to qualify.
Amended or substituted orders which originally contained one of the above products will still be counted in the draw.
Customers may enter the competition as many times as they wish.
All order numbers which meet the above criteria will go into a draw and the first customer whose order number is picked at random will win a first prize of £500 in credit to spend on Snappy Shopper.
The credit will be added to the winner's Snappy account following acknowledgement of their win. The credit will only apply to basket value of future orders - it cannot be applied against delivery fees and service charges and these will still need to be paid in full by the winner when placing future orders.
The draw will take place during w/c 25th March and the winner contacted by phone no later than Thursday 4th April 2024.
All qualifying products are subject to availability.
Available to new & existing customers.
Min spend and delivery fee may apply at store level.
All customers who purchase any qualifying alcoholic product are subject to ID checks at point of delivery.
Promotion is subject to change.

10NHS PROMOTION

New customers only
Delivery fee & service charges apply
Min spend £12
Max discount £10
Expires 31/12/24
Scotland: Excludes Alcohol, Cigarettes and Electronic Cigarettes

50p off Rockstar Energy with ROCK50 - 26th Feb-3rd March 2024

Qualifying products are:

Rockstar Energy Drink Original 500ml

Rockstar Energy Drink Punched Tropical Guava 500ml

Rockstar Xdurance Energy Drink Blueberry Pomegranate Acai 500ml

Rockstar Juiced Tropical, Orange & Passion Fruit 500ml

Rockstar Juiced Baja El Mango 500ml

Qualifying product must be added to the basket before the coupon code can be applied.
Code ROCK50 will discount the price of the qualifying product by 50p per item in basket.
Subject to availability.
2,000 redemptions available.
Available to new + existing customers.
Offer valid until midnight 03.03.24 or until 2,000 redemptions are claimed.
Minimum spend and delivery fees vary by store.
Promotion is subject to change.
Store colleagues may amend orders to maintain the best customer service.

Buy Cadbury Roses 290g and get 95g Dairy Milk free with MD24 - 4th-10th March 2024

Qualifying products are Cadbury Roses 290g and Cadbury Dairy Milk 95g
Qualifying products must BOTH be added to the basket before the coupon code can be applied.
Code MD24 will discount the cost of the Dairy Milk 95g in full from your order.
Subject to availability.
1,000 redemptions available.
Available to new + existing customers.
Offer valid 4th-10th March inclusive or until 1000 redemptions are reached.
Minimum spend and delivery fees vary by store.
Promotion is subject to change.
Store colleagues may amend orders to maintain the best customer service.

Get 50p off Mothers Pride white loaf with code MP50 - 4th-10th March 2024

Qualifying product is Mothers Pride Scottish Plain Medium Cut 800g
Qualifying product must be added to the basket before the coupon code can be applied.
Code MP50 will discount the cost of the qualifying product by 50p.
Subject to availability.
1,000 redemptions available.
Available to new + existing customers.
Offer valid 4th-10th March inclusive or until 1000 redemptions are reached.
Minimum spend and delivery fees vary by store.
Promotion is subject to change.
Store colleagues may amend orders to maintain the best customer service.

Get 50p off selected Pukka Pies with PIE50 - 4th-10th March 2024

Qualifying products are Pukka Pie Chicken & Mushroom 212g and Pukka Pie All Steak 214g
Qualifying product must be added to the basket before the coupon code can be applied.
Code PIE50 will discount the cost of the qualifying product by 50p.
Subject to availability.
1,000 redemptions available.
Available to new + existing customers.
Offer valid 4th-10th March inclusive or until 1000 redemptions are reached.
Minimum spend and delivery fees vary by store.
Promotion is subject to change.
Store colleagues may amend orders to maintain the best customer service.

50p off Selected Whiskas and Pedigree products PET50 - 19th February-3rd March 2024

Qualifying products are:

- Pedigree Schmackos Dog Treats Multi 12 Sticks

- Pedigree Jumbone Adult Medium Dog Treat with Beef & Poultry 2 Chews 180g

- Whiskas 1+ Poultry Feasts Adult Wet Cat Food Pouches in Jelly 12 x 85g

- Whiskas 1+ Mixed Menu Adult Wet Cat Food Pouches in Jelly 12 x 85g

Qualifying product(s) must be added to the basket before the coupon code can be applied.
Code PET50 will discount 50p from the price of all qualifying products in your order.
Subject to availability.
1,000 redemptions available.
Available to new + existing customers.
Offer ends midnight 3rd March 2024
Minimum spend and delivery fees vary by store.
Promotion is subject to change.
Store colleagues may amend orders to maintain the best customer service.

SCOTLAND - Free Delivery Code

Min spend required, which may be variable by store
One time redemption
Limited period offer
Selected stores only
Offer ends 19.10.2023
Age-restricted goods & items, including baby formula are excluded from this promotion
Over 18s only
please drink responsibly
Offer ends 19.10.2023
Offer only available to customers whose last purchase was over 90 days ago

One Stop Win £500 prize draw

Entry to the prize draw is by completing an order from the following One Stop
stores - One Stop Carcroft, One Stop Hullbridge, One Stop Portsmouth, One
Stop Bedworth, One Stop Bucks Hill or One Stop Sholver
Entry is open 1st – 30th November 2023 inclusive, qualifying entries outside
these dates will not be considered.
The order must be successfully completed (delivered or collected) and paid
for, to quality for entry.
All order numbers which meet the above criteria will go into a draw and the
the first customer whose order number is picked at random will win a prize of
£500 in credit to spend on Snappy Shopper.
The credit will be added to the winner's Snappy account following
acknowledgement of their win. The credit will only apply to the basket value of
future orders – it cannot be applied against delivery fees and service charges,
these will still need to be paid in full by the winner when placing future
orders.
The draw will take place on w/c 4th of December and the winner will be
contacted by phone no later than Friday 8th December 2023.
Customers can enter the prize draw as many times as they wish.
Available to new and existing customers.
Promotion is subject to change.